1. Contacting Beneficiaries:
  • Reach out to beneficiaries via phone calls to invite them to participate in business training, evaluation meetings and vocational training.
  • Provide information about the training, benefits, and all other procedures.
  • Answer any inquiries such as concerns, proposals and recommendations of beneficiaries or direct them to the responsible person within the department. Note taking relevant information in Excel system as well.
  • Report to the Line manager about ready groups for business and vocational training.


  1. Administrative Support:
  • Maintain accurate and organized records of beneficiary information and interactions in our database.
  • Ensure that all processes related to beneficiary and their participation are met.
  • Provide administrative support to the Project Management team, including data entry and document preparation.



  • Bachelor’s degree or equivalent
  • Previous experience in a call center or customer service role is a plus.
  • Strong communication skills, both verbal and written in Azerbaijani.
  • Excellent interpersonal skills and a customer-centric approach.
  • Detail-oriented and organized with the ability to manage multiple tasks efficiently.
  • Empathy and a genuine desire to help beneficiaries achieve their goals.


Deadline for application: 07.01.2024 

Please submit your CV to with the subject line "Call Center Representative".

19 Dec, 2023