EKVITA ANNOUNCES “CALL CENTER REPRESENTATIVE” VACANCY
Responsibilities:
- Contacting Beneficiaries:
- Reach out to beneficiaries via phone calls to invite them to participate in business training, evaluation meetings and vocational training.
- Provide information about the training, benefits, and all other procedures.
- Answer any inquiries such as concerns, proposals and recommendations of beneficiaries or direct them to the responsible person within the department. Note taking relevant information in Excel system as well.
- Report to the Line manager about ready groups for business and vocational training.
- Administrative Support:
- Maintain accurate and organized records of beneficiary information and interactions in our database.
- Ensure that all processes related to beneficiary and their participation are met.
- Provide administrative support to the Project Management team, including data entry and document preparation.
Qualifications:
- Bachelor’s degree or equivalent
- Previous experience in a call center or customer service role is a plus.
- Strong communication skills, both verbal and written in Azerbaijani.
- Excellent interpersonal skills and a customer-centric approach.
- Detail-oriented and organized with the ability to manage multiple tasks efficiently.
- Empathy and a genuine desire to help beneficiaries achieve their goals.
Deadline for application: 07.01.2024
Please submit your CV to hr@ekvita.com with the subject line "Call Center Representative".
19 Dec, 2023